At Alp Carpets ( Alfombras artesanales La Alpujarreña), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website www.alpcarpets.com (the “Website”) or make purchases. By using our Website, you agree to the practices described in this policy.

1. Website owner Information

In compliance with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, we inform you that:

• Legal name: Alfombras Artesanales La Alpujarreña S.L.U
• Trade name: Alp Carpets
• Tax Identification Number (CIF): B18382374
• Registered Address: Calle García Lorca 30, La Zubia (Granada, Spain)
• Registered in the Commercial Registry of Malaga: Volume 658, Folio 180, Sheet GR-8287
• Contact methods:
  Phone: +34 958590136
  Email: hello@alpcarpets.com

2. Information we collect

We may collect and process the following categories of personal data:

• Identity and Contact Information: Name, email address, phone number, company and delivery address.
• Account Information: Login details for registered users.
• Technical Data: IP address, browser type, operating system, and browsing behavior on our Website.

3. How we use your data

We collect and process your data for the following purposes:

• Customer Support: To respond to your inquiries and provide assistance.
• Account Management: To manage your account and user preferences.
• Marketing: To send promotional emails if you have opted in.
• Website Improvement: To analyze and improve our Website’s functionality and user experience.

4. Legal basis for processing

We process your personal data in compliance with the General Data Protection Regulation (GDPR) and based on:

• Contractual Necessity: For order processing and customer service.
• Legitimate Interests: For marketing (when permitted) and improving our services.
• Consent: For marketing communications where required.

5. Sharing your data

We may share your data with trusted third parties to provide services, such as:

• IT service providers for Website maintenance and hosting.
• Legal or regulatory authorities when required by law.

We do not sell your personal data to third parties.

6. International transfers

If your data is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect your information in compliance with GDPR.

7. Data retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.

8. Your rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Access: Request a copy of your personal data.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request the deletion of your data (subject to certain conditions).
• Restriction of Processing: Limit the use of your data.
• Data Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to data processing for marketing purposes.

To exercise your rights, please contact us at hello@alpcarpets.com.
 

9. Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or disclosure. However, no online transmission can be guaranteed 100% secure.

10. Cookies and tracking technologies

Our Website uses cookies to enhance your browsing experience. You can manage or disable cookies through your browser settings. For more information, please refer to our Cookie policy.

11. Third-party links

Our Website may contain links to external websites. We are not responsible for the privacy practices of those sites. We recommend reviewing their privacy policies before sharing your information.

12. Changes to this privacy policy

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.

13. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Alp Carpets
Calle García Lorca 30, La Zubia (Granada, Spain)
Phone: +34 958590136
Email: hello@alpcarpets.com